Integrating OnBase with Guidewire ClaimCenter improves productivity, processes

Claims adjusters face tremendous pressure in today’s high-cost, highly regulated claims environment. Providing fingertip access to the information that they need to accurately investigate and settle a claim not only eases their burden, but it lessens the risk of claims leakage for the insurer. 

The OnBase Integration for Guidewire ClaimCenter provides a seamless integration to complement and extend the claims experience. Claims adjusters enjoy instant access to claims and policy documents from within the familiar ClaimCenter interface. This reduces the number of steps required to create certain activities records, freeing the adjuster to perform higher value tasks. Activities in ClaimCenter prompt OnBase to automatically initiate ancillary processes, such as Medical Review, Subrogation, Litigation, etc., to expedite claims processing.

Technical benefits of the OnBase Integration for Guidewire ClaimCenter include:

  • Point-and-click configurable components provide out-of-the-box configuration with no coding or API programming.
  • An integration approach that allows customers to upgrade their Guidewire system independently of their OnBase upgrades, ensuring the connectors will work across the various versions of OnBase and ClaimCenter.
  • Robust, fault-tolerant messaging infrastructure. The OnBase Integration for Guidewire ClaimCenter is created using the OnBase Enterprise Integration Server, based on Microsoft Biztalk, for an advanced message bus architecture.

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