Idaho Central Credit Union Selects Hyland Software's OnBase Solution

CLEVELAND –October 31, 2012 – Idaho Central Credit Union (ICCU), an Idaho credit union with 1.2 billion in assets, was an early adopter of document imaging and management technology, initially purchasing the software to achieve paperless goals. Now, ten years after its initial purchase, ICCU has chosen to convert off its legacy system to OnBase, Hyland Software’s enterprise content management (ECM) solution. ICCU is taking an enterprise approach by integrating OnBase with its Open Solution’s DNA core system in order to streamline processes, capture information and make decisions on documents in real time.

ICCU sought assistance from Cornerstone Advisors, a leading financial industry advisory firm, to help the credit union find a solution that would streamline processes throughout the enterprise and help it continue to grow. Cornerstone Advisors brought several leading ECM vendors to the table for ICCU to consider and worked with the credit union using a structured and objective methodology to arrive at a final decision. After careful analysis, it was determined that Hyland Software’s ECM solution would best fit the credit union’s ECM needs and enable ICCU employees to do more than just scan and retrieve documents.

“We have grown very rapidly in the last few years,” said Mark Willden, chief information officer, ICCU. “While our legacy system helped us reach our paperless goals, we knew we needed a more sophisticated ECM solution that would not only keep up with our growth, but also had the flexibility to grow with us when we needed more functionality.”

The credit union needed a true ECM solution to help it improve efficiency in processes throughout the organization. “We’re most excited for the workflow capabilities. Employees have already come forward requesting it in their departments. It’s great to see that kind of excitement and adoption for new technology,” said Willden.

“An enterprise approach to implementation is going to help Idaho Central Credit Union reap the most benefit from their solution, and fulfill its request for efficiency throughout the organization,” said Michelle Shapiro, Hyland’s financial services marketing manager. “They already see a future in the solution and have plans to continue to build new functionality over the next three years. We’ll be there every step of the way to support them and ensure they are getting the most from their solution.”

After Idaho Central Credit Union converts from its legacy system it plans to begin implementing workflow processes in multiple departments to eliminate manual errors and create a streamlined business. The automation will help ICCU deliver better, faster member service.

To learn more about the benefits credit unions are leveraging with OnBase visit

About Hyland Software
For more than 20 years, Hyland Software has been dedicated to meeting organizations’ needs for document and process management with OnBase, an enterprise content management (ECM) solution suite. As OnBase has evolved through consistent product innovation, it remains focused on automating business processes that depend on documents, content and people to operate more effectively.

OnBase enables credit unions, banks and lenders to better manage the content that surrounds their processes. OnBase connects people to the documents, data and processes they need to make more informed decisions. Employee productivity increases because they spend less time searching for paper and dedicate more time to providing quality service to their customers and members.

About Idaho Central Credit Union
Idaho Central Credit Union is the premier credit union in Idaho and ranks as one of the top performing credit unions in the nation, according to Raddon Financial. With more than $1.2 billion in assets and over 123,000 members, its mission is to help members achieve financial success. Throughout its 72-year history, Idaho Central has focused on local, personalized service and helping communities prosper through employee volunteer initiatives. Idaho Central is federally insured. For more information visit