Responding to incidents in the field is a very manual process. Most companies struggle because notifications only tell them an event has happened – not what has happened. Sending the closest team doesn’t always mean it’s properly prepared for an oil spill, gas leak or a fire.
That’s where the OnBase Case Management Field Service Work Order Process helps.
With OnBase, triggering devices send data – information on a gas leak, for example – that is automatically captured and integrated into your enterprise resource planning solution (ERP). Primed with that knowledge, dispatchers quickly find the right people with the right equipment to swiftly resolve the issue by delivering the work order to the proper technician and send it all via mobile device. Inventory asset lists and previous work orders with the field-level responses can also be attached, adding important background information that will help resolve the incident.
OnBase automates the entire process from the sensors, the work order management system, the ERP and finally to the mobile devices of workers in the field.
By utilising OnBase, you:
Oil and gas are heavily regulated industries. Using OnBase to optimise your processes surrounding field incidents helps you take a proactive approach to regulation compliance by standardising procedures and electronically storing documentation. Not only that, but it also increases your ability to respond quickly and accurately – minimising costs and damage, while increasing the safety of your field operations.
With OnBase, you increase the ability of your systems to communicate and share information. That means when accidents do occur, your organisation has the information it needs to react quickly.