4 ways OnBase case management helped The Judge Group improve contractor onboarding

Global staffing firm modernizes contractor onboarding processes 

As a leading staffing firm with clients around the globe, The Judge Group continues to grow rapidly. For a while, this put intense strain on its contractor onboarding processes in human resources.

“We were behind the times in a very outward-facing way,” said Ren Bellu, director of ERP systems. “These contractors have a lot of choices, so the onboarding experience should be efficient and modern.”

The firm turned to OnBase by Hyland. Working with authorized OnBase solutions provider, MTS Software Solutions, The Judge Group completely transformed its onboarding processes.

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4 ways OnBase case management helped The Judge Group improve contractor onboarding

With OnBase for case management, The Judge Group improved the experience for compliance staff and 5,000 contractors a year, while equipping IT with a flexible platform to accommodate growth and build applications organization-wide. OnBase also:

  • Accelerates application configuration timelines: Three IT personnel built a fully functioning application in record time – less than nine months from discussions and design to go-live. OnBase eliminated the need for custom coding for features like automatic email notifications and cross references, which lets staff instantly retrieve documentation related to a case.
  • Improves the contractor experience: “The benefits to the contractors are enormous,” said Bellu. “They can now sign documents with their mouse instead of having to download them, save them as a file, print them out, sign with a pen, scan it back and attach to an email. Now it’s just click, click, done.”
  • Streamlines HR onboarding and improves efficiency: Managers have one place to go for a complete view of all HR and compliance information surrounding a contractor placement – minimizing the need to switch between applications, folders and spreadsheets.
  • Provides a scalable platform for future growth: With millions of documents stored in OnBase, the firm has big plans to do more with its content, leveraging the solution’s case management and process automation capabilities for areas like contracting, AP and other HR functions.
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