OnBase empowers consumer lenders to acquire, retain and service an increased volume of loans. With all loan information – from paper or electronic sources – instantly available in a central location, consumer lenders are able to provide quick responses to customers and dealers. They also save reduce costs and risks associated with paper.
The enhanced service helps retain customers while increasing the opportunity for referrals. Loan officers are also better informed to provide alternative or additional product recommendations. With instant access to real-time information, decisions are quick, informed, well-documented and processed correctly. By decreasing their dependency on paper, OnBase also helps lenders reduce operating costs and increase profit margins.
With OnBase, consumer lenders:
OnBase empowers lenders to decrease risks as they improve legal and regulatory compliance with automatic document histories, audit trails and records management. Information can also be cross-referenced, enabling loan officers to compare information more easily and detect inconsistencies, which may be an indicator of fraud.
With electronic document workflow, lenders use rules-based processing for reviews and approvals. Timers and notifications alert users when loans need follow-up to renew, collect or capitalize on previous sales. Workflows are easy to create and manage and don’t require custom coding, so employees can create them without relying on the IT department.