Leading enterprise content management (ECM) vendor makes reputable list for its unique culture, employee focus and exceptional customer service
Cleveland – March 5, 2015 – For the second consecutive year, Hyland, creator of OnBase has been selected as a FORTUNE 100 Best Companies to Work For® due to its ‘happy employees, happy customers’ culture that promotes work-life balance while providing exceptional customer support and service. Moving up 17 spots from last year’s ranking to 76, Hyland continues to stand out thanks to its devoted employees, which results in higher customer satisfaction levels.
In the world of technology, keeping the customer top of mind isn’t always a priority, with customer service and long-term support becoming an afterthought. “At Hyland, one of our core values is ‘our customers are our partners’. It’s not just something we say, it’s how we do business,” said Bill Priemer president and CEO at Hyland. “Our employees go above and beyond to ensure customers not only have the best possible solution, but also the best service, which creates successful partnerships.”
Building a strong culture is a key factor that keeps employees at Hyland, happy, healthy and engaged. Employees are encouraged to take advantage of Hyland’s one-of-a-kind perks programme which includes onsite amenities such as a wellness centre with a nurse practitioner, day care, two fitness centres and massage therapists.
“Being named a FORTUNE Best Company to Work for, for the second year in a row, is such an honour,” said Sarah Coakley, director of employee experience at Hyland. “It validates the direct correlation between happy employees and customer satisfaction, proving that we’re among the best of the best in understanding what it takes to build an outstanding work environment where our employees thrive.”
Among the hundreds of companies vying for a place on the FORTUNE 100 Best Companies to Work For® list, Hyland was selected for inclusion based on the results of an extensive employee survey by the Great Places to Work Institute.
“A new type of 21st century company is emerging,” said China Gorman, CEO of Great Place to Work®. “It is transforming how business is done both internally and externally. It understands that a high-trust work culture results in higher productivity, increased engagement and better financial performance. These factors ultimately lead to a competitive advantage and enable companies to quickly bounce back from challenging situations. The 100 Best companies set the standard for businesses.”
To see the complete 2015 FORTUNE 100 Best Companies to Work For® list and to learn more about how to build a high-trust workplace culture, visit www.fortune.com/best-companies. The full list will also appear in the March 9, 2015 issue of FORTUNE.
About Hyland, creator of OnBase
For over 20 years, Hyland, creator of OnBase, has helped our more than 13,000 lifetime customers by providing real-world solutions to everyday business challenges. That dedication is why year after year Hyland realises double-digit growth and our customers recognise the value of our partnership. Named one of Fortune’s 2015 Best Companies to Work For®, Hyland continues to thrive and develop one of the most flexible and comprehensive enterprise content management (ECM) solutions available. For more information, please visit OnBase.com or follow #HylandLife on our social media channels.
ABOUT GREAT PLACE TO WORK:
Great Place to Work® is the global authority on high-trust, high-performance workplace cultures. Through proprietary assessment tools, advisory services and employer branding programmes, including Best Companies lists and workplace reviews, Great Place to Work® provides the benchmarks, framework, and expertise needed to create, sustain, and recognise outstanding workplace cultures. Great Place to Work®’s Trust Index©, a 58-question employee survey that measures trust, is used around the world to help companies increase the levels of trust across their organisations and improve business results. Annually, Great Place to Work® produces the research for the annual Fortune 100 Best Companies to Work For® list and the Great Place to Work® Best Small and Medium Workplaces list. Follow Great Place to Work® online at www.greatplacetowork.com and on Twitter at @GPTW_US.
Fortune is a global leader in business journalism with a combined audience of more than 9 million readers in print and online. Fortune covers bold innovators, smart companies, new ideas and innovative strategies that inspire the Fortune audience to accelerate their business success. Fortune’s major franchises include the FORTUNE 500, the 100 Best Companies to Work For, World’s Most Admired Companies, 40 Under 40 and Fastest-Growing Companies. Fortune hosts a wide range of annual conferences, including Fortune Most Powerful Women, Fortune Brainstorm Tech, Fortune Brainstorm E and the Fortune Global Forum. Fortune was the first business magazine with an iPad app and has more than 1.5 million followers on Twitter. Fortune.com launched on June 1, 2014 and has seen rapid growth since launch reaching an average of over 7mm monthly unique visitors. See the latest from Fortune online at Fortune.com and on Twitter @FortuneMagazine.