Mercury Insurance improves business performance with OnBase by Hyland

The seamless integration between OnBase and the Guidewire Suite

will help P&C carrier speed processing and improve customer experience

CLEVELAND – October 28, 2014 – Mercury Insurance, a leading property and casualty insurer in California, selected OnBase to convert from multiple document management systems. Using OnBase, Mercury will leverage a single, streamlined process automation and paperless workflow solution across their company. By replacing its document management systems with OnBase, an agile and flexible enterprise content management (ECM) solution, Mercury Insurance will gain greater efficiency in all departments and reduce ongoing support and maintenance costs.

 Phase one of the conversion successfully integrated OnBase with Guidewire PolicyCenter® to enhance document management and workflow for Mercury’s national underwriting operations. In subsequent phases, Mercury Insurance will integrate OnBase with Guidewire ClaimCenter® and Guidewire BillingCenter® to complement and extend capabilities, including electronic foldering functionality from within Guidewire’s InsuranceSuite™.

 As the only ECM solution provider in Guidewire’s SolutionConnect programme, OnBase developed a seamless, secure integration to complement and extend functionality within InsuranceSuite™. This integration enables faster, more accurate processing and a reduction in implementation and training costs.  

 “We are delighted to welcome Mercury Insurance into our insurance community. We look forward to helping Mercury Insurance continue to streamline processes and become more efficient,” said Cheryl Nulman, insurance industry marketing manager at Hyland, creator of OnBase.

 Working with OnBase’s service team, Mercury Insurance created a roadmap to expand its solution and gain additional returns into the future.  After it completes its conversion to OnBase, Mercury plans to leverage the OnBase Field Adjuster App for Windows 8 application to help its adjusters in the field gather and process pertinent claims information and data while away from their workstations.

 "Becoming a paperless organisation is just the beginning of the benefits we will see with OnBase,” said Allan Lubitz, SVP and CIO at Mercury Insurance. “OnBase is a configurable solution that will meet our immediate ECM and repository needs but will also provide business process automation throughout the organisation to ensure our employees have the right information at the right time to ultimately make better, faster, and more informed decisions.”

 For more information about the OnBase solution for insurance visit

About OnBase by Hyland

OnBase is a flexible and comprehensive enterprise content management (ECM) solution that helps organisations manage documents and data to streamline business operations. Integrating with everyday business applications, OnBase provides instant access to critical information when you need it, wherever you are. OnBase grows with organisations as needs change and business evolves.

Seamless integrations with policy, billing and claims management systems speed processing times across the entire insurance lifecycle from underwriting to policy and underwriting to claims to increase the quality and efficiency of work and increases customer service. Using OnBase, nearly 400 carriers have achieved results by increasing profitability through accurate and consistent underwriting decisions while decreasing response times and costs associated with claims. For more information about OnBase’s solutions for the insurance industry, please visit


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