Service Credit Union Selects OnBase Enterprise Wide

CLEVELAND – Nov. 7, 2013 – To more effectively manage data and documents for more 180,000 members at 41 locations, Service Credit Union selected OnBase by Hyland Software for its enterprise content management (ECM) needs. The New Hampshire based credit union that provides financial services to residents in New Hampshire and U.S. Military and Department of Defense employees and their families.

Seeking a state-of-the art, single solution to manage information throughout the organization and across numerous global branches was a priority for Service Credit Union.

“OnBase stood out from the competition because of two factors: user experience and customer service,” said Bill Arnold, CIO of Service Credit Union. “A number of credit unions said that OnBase was one of the best pieces of software they’ve ever had. We selected OnBase for its great user experience, tight integration with other parts of our technology footprint and excellent track record in the financial services industry.”

The largest credit union in New Hampshire and the 59th largest in the U.S., Service Credit Union will take an enterprise approach to ECM, so it can better serve its members. Processes will become more efficient and information will be more readily available to employees.

“Service Credit Union joins more than 5,000 financial institutions leveraging OnBase to meet compliance standards, streamline processes and provide better service,” said Michelle Harbinak Shapiro, Hyland Software’s financial services marketing manager. “By utilizing an enterprise approach to its ECM solution complimented with mobile capabilities, Service Credit Union will operate more efficiently and place more emphasis on superior member service.”

For more information about the OnBase solution for financial services, visit

About Hyland Software

For more than 20 years, Hyland Software has been dedicated to meeting organizations’ needs for document and process management with OnBase, an enterprise content management (ECM) solution suite. As OnBase has evolved through consistent product innovation, it remains focused on automating business processes that depend on documents, content and people to operate more effectively.

OnBase enables credit unions, banks and lenders to better manage the content that surrounds their processes. OnBase connects people to the documents, data and processes they need to make more informed decisions. Employee productivity increases because they spend less time searching for paper and dedicate more time to providing quality service to their customers and members.

About Service Credit Union

Service Credit Union is a full service financial institution with nearly 180,000 members worldwide, offering a wide range of financial products to its members. With 41 branch locations including two staffed 24/7 contact centers, and full internet banking services, Service Credit Union serves anyone who lives or works in New Hampshire (excluding Coos County), 4 towns in Cape Cod, MA., and all branches of the U.S. Military and Department of Defense employees and their families. With over $2.3 billion in assets, Service Credit Union has 24 branches in New Hampshire, one in Massachusetts, and 16 branches on U.S. military bases in Germany.


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