Easier information access elevates customer service levels
As the world’s largest brand experience company, Freeman helps organizations connect with their customers by delivering seamless, innovative and immersive brand experiences.
With an industry base so large, and to meet its own expectations for customer service levels, the company discovered it needed a better way to manage and share information. Freeman found its solution in OnBase by Hyland.
Using the enterprise content management (ECM) system, Freeman immediately standardized the way its Exposition division manages orders in its customer support department for accounts receivable.
The benefits of OnBase include:
- Provides secure and centralized storage of all information
- Allows users to access needed information directly from their ERP
- Enables staff to complete tasks and respond to customer inquiries faster
Download the case study to learn more.
To learn even more about the benefits of ECM for shared services, download this whitepaper, 5 ways poor visibility undermines financial services initiatives.