Universal Forest Products (UFP) is familiar with complex, changeable processes. However, the way many of its business units managed those processes – via shared spreadsheets, aging Access databases and manual tracking – was less than ideal.
To improve process efficiency and better equip business users, UFP chose a flexible case management solution from OnBase by Hyland. As a result, UFP now:
- Provides employees with a complete view of all work
- Improves task management
- Increases visibility into process status