There are several reasons why you might decide to replace your existing enterprise content management (ECM) solution, including a desire to reduce costs, align with IT investments, gain new efficiencies and mitigate both business and technical risks from an outdated and underperforming solution.
- Often, the system you've relied on for years is now too costly or too complex to maintain. Whether it’s heavy administrative overhead, costly third-party services or custom development expenses tacked on to your annual maintenance support fees, maintaining an outdated system, or one that no longer serves your needs, drives up your total cost of ownership (TCO) on that legacy solution. The cost to go-live with a software solution is only a fraction of the lifetime TCO. If your legacy ECM solution continues to add costs without continuing to add value, conversion becomes part of the conversation.
- In addition to reducing mounting technology costs, another reason conversion might make sense is to align your ECM solution and other strategic technology investments. Getting multiple systems to communicate effectively can be impossible when your ECM solution runs on an outdated platform that doesn’t easily connect with other core business systems, like your ERP, EMR, student information system, claims management system or other business applications.
- And if your current ECM system fails to provide product features your organisation needs, or your solution can no longer grow with your organisation, conversion is an opportunity to gain new functionality like workflow, image capture, records management or integration with email systems or mobile devices. Without those efficiencies, business processes can’t evolve.
Whether your vendor stopped providing meaningful product enhancements or the product roadmap no longer aligns with your needs, without continual product improvements that are responsive to your organisation, your legacy solution will require time-consuming system workarounds, adding to your system’s mounting total cost of ownership. Change or growth within your organisation may result in growing pains for your current ECM solution, hampering performance and scalability, and impacting how your organisation conducts business.
Considering an ECM conversion gives you the opportunity to find a solution that better fits the needs of your organisation today, and one that helps you plan for the future with a clearly-defined product roadmap and that evolves with you to meet your specific needs.
That solution should come from an experienced ECM vendor with an uncompromised focus on product research and development, as well as an expert in-house database conversions team with a proven conversion toolset and methodology.