When we’re talking business, how much paper is too much paper? Sometimes, the answer is subjective. For some, a stack of files in their inbox is too much. For others, it’s an office full of filing cabinets that could be put to better use.
What about more than 16 miles of paper files, scattered across multiple departments? And a business process that interferes with patient care? That was the problem for one OnBase healthcare customer. Hopefully your struggle with paper documents isn't as great.
But we wouldn't be surprised if it is.
Paper, by way of applications, resumes, receipts, work orders, invoices, bills, and more, consumes time across an organisation because of the way the company interacts with it. Human resources, accounts payable and receivable, facilities management -- even the holy grail of all business, customer service – are all affected by the way paper is handled. Slow processing, difficulty retrieving files, incomplete information, duplicate work – all are productivity killers and customer service nightmares for a business just trying to stay competitive.
Plus, it takes up space. One OnBase customer, TCP Inc., a manufacturer of energy efficient lightning, previously stored files in a warehouse primarily used to house its product. Since the files were kept stacked, an employee who needed access to those files would engage a warehouse employee authorised to operate and retrieve the documents via forklift. The process consumed the employee’s time with a low-value task and interrupted the warehouse employee’s regular work flow.
After implementing a document management solution to combat its paper consumption, TCP eliminated wasteful, unproductive steps from its operational and administrative processes. It created a paperless order entry process, eliminated the need to print 125,000 pieces of paper annually, reduced days sales outstanding by five and saved the equivalent of four full-time employees in labour hours.
Let’s be clear. No transactional enterprise content management solution is going to completely eliminate paper from your business life. There will always be paper, and paper will always be there. But you don’t have to be overwhelmed by the sheer quantity of information your business encounters.
A smart, easy-to-use document management solution can seamlessly collect, organise, and index the multitude of documents and content into a single 360-degree view for smart decision making.