Frequently Asked Questions

Will your product work with my existing enterprise applications?

We have customers who integrate OnBase with solutions across their technology stack, including both common and industry-specific systems. Our enterprise integration capabilities enable you to connect content and information with nearly any application, including enterprise resource planning (ERP), human resources information system (HRIS), electronic paper records (EPR) and even homegrown solutions.

OnBase integration experience has extended to more than 500 applications and includes:

  • ERP: SAP, Infor, Oracle JD Edwards, Oracle E-Business Suite, Oracle PeopleSoft, Microsoft Dynamics
  • HRIS: Kronos, Ultipro, Successfactors, Oracle PeopleSoft
  • EPR: Epic, Allscripts, MEDITECH
  • Industry-specific Applications: Banner, Colleague, Jenzabar, Guidewire, Duck Creek, Core Banking & Lending Platforms

Can your solutions replace my existing workflows?

Our customers often tell us our workflow functionality is a major improvement over previous systems.

OnBase Workflow is a rules-based electronic document routing system that enables users to process work more efficiently, faster and more accurately. It is designed to be flexible and intuitive. Because we know that all workflow cannot end up on the IT to-do list, we deliberately build and protect workflow functionality that does not have to be written in the IT office.

OnBase offers both an eforms designer and a workflow studio designer that provide a graphical point and click configuration capability to replace your existing workflows.

In addition, our dedicated industry practices for Higher Education, Healthcare, Insurance, Financial Services, Government, and more have designed industry-specific solutions based on best practices across more than 15,000 customers for key process needs. Learn more about our industry solutions here.

How configurable is your solution?

Much, if not all, of the programming required by traditional workflow systems has been eliminated.

With almost 200 pre-defined Rules and Actions available from a simple drop-down menu, configuring complex workflows without any scripting, coding or programming can be easily accomplished. Again. we are proud of the work we have done in this area to keep our solution very configurable. This is a deliberate goal of the OnBase development team.

We didn't budget for this. Can you help us determine the most cost-effective way to deploy this across our institution?

The OnBase solution is very scalable, allowing for a small installation in a single office to address immediate needs now and easy expansion across the enterprise as time and budget permits. Flexibility in implementation and even enterprise licensing are possible. Your OnBase account manager can work with your institution to plan a deployment that works best for your budget and your personnel.