Many organisations have implemented the Ulrich HR operating model, in which HR Shared Services, HR Business Partners and an HR Centre of Excellence replace local or departmental HR activity. As a result, managers are now in the front line of HR, supported by Business Partners. They deliver business benefits through the best use of their people, and participate in everything from recruitment to termination, from performance management to compensation, from holiday approval to absence management.
The more adept managers become, the more HR Business Partners are freed to perform their strategic role, and the fewer the demands made of HR Service and Call Centres. As the scope for error reduces, the accuracy of HR data improves.
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