Missing, inaccurate or stale information in outdated paper files prevent staff, counselors and faculty in Registrar’s, programme and faculty offices from consistently providing superior advising. Beyond the negative impact this has on student satisfaction and success, with funding decisions increasingly tied to retention and on-time graduation rates, it jeopardizes an institution’s fiscal health.
OnBase arms those on the front lines of student service with the thorough, accurate and fully updated student information they need to provide effective student advising. And with business process management tools to sort, filter and analyse student and advisor information, OnBase expedites the advisor-to-advisee matching process. OnBase automatically routes student files (or notifications about the availability of the files) to the appropriate advisor in advance of an advisee’s initial advising session. And, as documents are no longer needed for downstream view (e.g., admissions application correspondence or review notes), OnBase purges them from the active file to create permanent student records.