Ignoring technology not an option

Bob Dunn, industry manager at Hyland, creator of OnBase, explains how ignoring current technology trends can put insurers at risk. He stresses the importance of implementing the right technology to automate processes, including claims processing, to stay ahead of competitors. “OnBase research has revealed companies that invest in technology enjoy up to 20 per cent increased profitability, which can be attributed to more efficient processes and better customer service.”

Read the Insurance Business piece here.