Paper processes were overwhelming Horry County employees and rapidly growing facilities meant they were running out of storage space. They needed way to manage document-centric processes without all the paper.
OnBase enterprise content management (ECM) integrated with the county’s legacy systems without expensive custom code, making it the agile, easily expandable solution for multiple departments.
“Users were blown away when they saw how much easier their lives got,” said Tim Oliver, assistant director of IT/GIS, Horry County. “They were amazed. They thought it was fantastic.”
4 ways Horry County saw ROI fast with OnBase
Check out these four ways Horry County used OnBase to change the way their employees do business:
- Increased efficiency with quick document routing: The Public Works department, located 13 miles from the main offices, previously required a turnaround window of two to three days. Now documents can be sent and returned instantly.
- Easy integration with existing applications: OnBase allows Horry County to reap benefits from its existing GIS system.
- Saves employees time: OnBase requires little training and employees were able to quickly adapt to the new system. OnBase also increases efficiency and reduces document requests, saving employees from performing manual processes.
- Provides self-service: “The goal is for constituents to be able to type in a name or parcel number from a kiosk or a public website and to be able to retrieve all related documents,” said Oliver.