Case Management

OnBase case management software solutions support knowledge-driven work

Every organisation has processes it can’t define with outcomes it can’t predict. OnBase case management software solutions empower workers to effectively manage cases, make better decisions and handle high-value exceptions.

OnBase centralises all information surrounding a case and provides users with all the tools they need – whether they’re resolving an issue, managing a claim, fulfilling a service request or onboarding an employee.

By supplying these tools, an OnBase case management system:

  • Empowers employees to work smarter: OnBase provides a 360-degree view into the information users need to make smart decisions, from data records and documents to conversations and emails.
  • Increases visibility and control: Reporting dashboards and audit trails of all activities increase transparency, support compliance and help organisations identify opportunities for improvement.
  • Offers one platform for solutions enterprise-wide: Save the time and cost of building, managing and upgrading multiple systems by creating content-enabled applications on one point-and-click configurable platform.

With OnBase, you configure data-driven applications, automate repetitive processes and manage supporting documents. Most vendors deliver these capabilities through offerings that integrate multiple, acquired products. OnBase is the only software suite developed from the ground up to deliver this functionality within one product.

OnBase case management equips your organisation to solve a wide range of business problems – from facilities project management and compliance tracking to vendor management, contract management, HR onboarding, incident resolution and fraud investigation – all on one central platform. 

Browse the sections below to learn more.

Getting Started with Case Management

Are you ready to embrace case management? Here are three things to keep in mind as you identify opportunities for case management solutions.

An Award-Winning Case Management Platform

Discover how organisations are leveraging OnBase case management capabilities to achieve award-winning results.

Case management in the real world

Discover how three organisations - Universal Forest Products, the University of Notre Dame, and The Judge Group - use OnBase case management software solutions in the real world to improve productivity and customer experience.

Adopting Rapid Application Development Platforms

Discover how configuring apps on rapid application development (RAD) platforms, or low-code platforms, offers a better alternative to buy or build options - Forrester Research

3 steps toward case management solution success

In this article, you’ll learn how to identify opportunities for case management, evaluate your case management options, and ensure your solution will it stand the test of time.