OnBase Case Management Overview
Watch this overview video to learn more about this approach and how OnBase capabilities can add value to your unpredictable, knowledge-driven work.
Think beyond build versus buy
A new Forrester Consulting study highlights the value of a content-enabled rapid application development platform for meeting needs of your workforce and customers.
Special Edition Case Management eBook
Discover the award-winning WESTMED Practice Partners case study
Download the eBook Now!
Case management with a customer focus
Learn how designing an effective case management solution leads to personalised service, faster incident resolution and more accurate investigations.
Ready to adopt case management?
Take advantage of this eBook to discover three keys to effectively embracing case management in your organisation.
Download the eBook
Case Management & Smart Process Apps
What is a case management approach and where is the industry heading? Take advantage of this whitepaper to explore key findings from the latest AIIM research!
Case Management Webinar
When it comes to case management, where does content fit? Explore this and other key findings from the latest AIIM research – and see a few OnBase use cases!
OnBase case management software solutions support knowledge-driven work
Every organisation has processes it can’t define with outcomes it can’t predict. OnBase case management software solutions empower workers to effectively manage cases, make better decisions and handle high-value exceptions.
OnBase centralises all information surrounding a case and provides users with all the tools they need – whether they’re resolving an issue, managing a claim, fulfilling a service request or onboarding an employee.
By supplying these tools, an OnBase case management system:
- Empowers employees to work smarter: OnBase provides a 360-degree view into the information users need to make smart decisions, from data records and documents to conversations and emails.
- Increases visibility and control: Reporting dashboards and audit trails of all activities increase transparency, support compliance and help organisations identify opportunities for improvement.
- Offers one platform for solutions enterprise-wide: Save the time and cost of building, managing and upgrading multiple systems by creating content-enabled applications on one point-and-click configurable platform.
With OnBase, you configure data-driven applications, automate repetitive processes and manage supporting documents. Most vendors deliver these capabilities through offerings that integrate multiple, acquired products. OnBase is the only software suite developed from the ground up to deliver this functionality within one product.
OnBase case management equips your organisation to solve a wide range of business problems – from facilities project management and compliance tracking to vendor management, contract management, HR onboarding, incident resolution and fraud investigation – all on one central platform.
Browse the sections below to learn more.