Providers measure health insurers by how well they respond to appeals and grievances (A&G) – and slow, manual processes won’t earn many five-star customer service ratings. Speed response times while improving quality with OnBase.
Starting with the all-important capture stage, the OnBase Provider Relations solution helps health insurers:
Once in OnBase, workflows route and distributes A&G’s according to type, team or line of business. Through the A&G distribution process, OnBase:
And, integrating OnBase with your Claims and Care Management solutions will leverage your investment even further, adding additional capabilities while increasing the value of existing technology.
OnBase also assists health insurers with provider relations during sales campaigns. Providers may request sales campaign support through an online provider portal that captures information about the sales activity, any additional support that might be needed and what funds are required. OnBase manages these requests, assigns tasks, notifies providers to send status updates on the sales campaign and even monitors time constraints required for decision/support.