Businesses must extend their processes beyond the traditional walls to include support of multi-channel input, remote workers, external partners, and their customers. Recent AIIM research finds that 40% of those polled are dealing with multichannel inbound content in an adhoc manner between paper and electronic information. 36% indicate they print their electronic inbound information and process it as paper. This of course slows operational processes and increases the risk factor for loss of information and unauthorised access substantially.
Organisations need to think multidimensional and adopt a multi-channel capture approach. By approaching capture in this way, you are addressing not only scanned documents but also emails, voice, video and all of the ways information is received and captured today, using a range of devices that includes mobile.
This paper discusses how you can benefit from capture technology – at first touch point whenever and wherever possible, and integrated into end-to-end business processes.
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