In every industry across the globe, OnBase customers depend on Hyland Software for guidance on improving their industry-specific business processes with ECM. Our analysts are ECM experts in industries including insurance, manufacturing, finance, healthcare and higher education.

We offer a broad scale of planning services, from targeted analysis of specific business processes, to deep-dive analysis of enterprise infrastructure and ECM performance. Our peripheral technical expertise covers areas including storage, database, ERP, EMR, virtualisation, policy administration and CRM technologies.

Logical for the long-term

We can help you optimise the performance of your existing or proposed OnBase solutions, both now and over time. Our high-availability and disaster recovery services help you to satisfy compliance requirements and to meet service level agreements without overwhelming your existing technical staff.

Working together with you, we can quickly uncover how individual processes and the technology supporting them affects the overall productivity and profitability of your organisation.

Enterprise Planning Services

Identify areas for improvement in your business processes and workflows, and use our structured, 24-month roadmaps to integrate ECM methodology into your enterprise technology strategy.

Disaster Recovery Services

We analyse, define and document the steps that need to be taken for recovery, including the cloud technology or replication methods needed for high-availability or compliance requirements.

High-Availability Planning

Our experts thoroughly analyse your high-availability and compliance requirements, your infrastructure and your critical business processes to design optimal solutions and accompanying service level agreements.

Infrastructure & Performance Assessment

A DBA, an infrastructure analyst and an OnBase solution engineer work together to quickly identify areas for improvement, and optimise your system using cause-and-effect analysis.

Solution Assessment

Our experts recommend often small changes to workflows and functions that replace outdated configurations or scripting, and greatly improve functionality and performance.