Lisa Hartman, manager of fraud operations at Alliant Credit Union, shares how the orgnaization is using OnBase across the enterprise, within 15 branches, and howexpanding the solution to track fraud operations will bring additional value to the organization.
Working within spreadsheets was a time-consuming and disorganized process. Alliant decided to expand its OnBase solution to eliminate inefficient fraud tracking processes and increase collaboration and access to data.
"As a larger credit union we have more complex fraud cases and tracking mechanisms," said Lisa Hartmann, Alliant CU's manager of fraud operations." We had been in an environment of Excel spreadsheets. We had shopped for a case management system for two years, but didn't find the right solution."
Aliant worked closely with the Hyland team to create a solution that would fit all its requirements. Now multiple users can login to track and update information at the same time and users have better search and reporting capabilities.
Read the Credit Union Journal article here.