Tim Oliver, assistant CIO at Horry County, S.C., wrote an article - Integrated systems: How GIS, ECM and other solutions create a complete picture - on American City and County about the value created by integrating ECM and GIS solutions. Everything Horry County does is defined by geography and content - public safety, 911 dispatch, the assessment process and building permits. The economic and financial future of the county is maintained and understood by the contextual connection of content and geography. Which is why the county’s integrated OnBase and Esri GIS system thrives.
Read: Integrated systems: How GIS, ECM and other solutions create a complete picture