Reshaping the process: mitigating the risks of diverging expectations

Colin Dean, account manager for Europe sales at Hyland, creator of OnBase, discusses the challenges insurers face when trying to build a client-centric strategy, while ensuring information is managed securely and cost effectively. Many insurers still rely on legacy systems and processes which offer limited connectivity. With customers demanding higher service levels, more are looking to the benefits of ECM to eliminate switching between applications and automating manual tasks. Colin explains how interoperable environments help manage risks and improve business decision making by delivering immediate access to supporting documents.

Read the InsuranceDay article here.

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