ECM to accelerate insurance claims process and increase client satisfaction
LONDON – 17 August, 2015 - Dentists' Provident, the leading income protection insurance provider for the dental profession, has selected OnBase by Hyland as its enterprise content management (ECM) system, to digitise the policy and claims processes and enhance its client offering.
The ECM system will augment the firm's policy administration system to boost the speed and efficiency with which the firm can manage claims and process new business.
OnBase will provide a fully digital document information hub accessible to staff across the company, creating a seamless interface with Dentists' Provident's existing line of business systems.
Farrukh Mirza, chief executive of Dentists' Provident, said: “The decision to implement OnBase follows a wide-ranging review of current and future needs, as well as the technology options available.
"While our core focus has remained largely unchanged in the last 100+ years, we recognise that today's regulatory and competitive challenges require a different operational approach. By introducing a cutting-edge ECM system at the very heart of our business, we are continuing to build an organisation that is firmly positioned to meet the evolving needs of all our stakeholders.
"Importantly, the OnBase team brings significant depth of insurance and financial services ECM experience and we look forward to harnessing this insight to the benefit of our members."
Colin Dean, account manager for insurance and financial services in EMEA for Hyland, creator of OnBase, said the new system would be more efficient and easier for Dentists' Provident's operators to use.
“It's a long-term project that will offer advantages from the outset, such as improved digitisation of documents, and will then build as we work with Dentists' Provident to integrate all their line of business systems,” he said. “Operators will be able to access everything from a single screen and that will enhance customer service by making the process much quicker and smoother.”
The contract with Dentists' Provident is a significant addition to the Hyland UK insurance practice, which has been targeting the industry because of the significant advantages it believes OnBase can offer.
Dean said: “With customer service now seen as a key differentiator and selling point among insurers, a fast, multi-platform digital system for both policies and claims is highly desirable. Customers expect to access documents quickly, communicate across various channels, and have claims processed with a minimum of fuss. A solid ECM system is essential in providing that kind of service.”
About OnBase by Hyland
OnBase is a flexible enterprise content management (ECM) solution that helps organisations manage documents and data to streamline business operations. Integrating with everyday business applications, OnBase provides instant access to critical information from multiple access points. It is also designed to evolve over time whether deployed via mobile, cloud or on-premises.
Property & Casualty, Life and Health insurers as well as managed general agents and third party administrators use OnBase to create a competitive advantage through streamlined processes, reduced costs, increased internal controls, audit assistance, and improved customer service.
About Dentists' Provident
Dentists' Provident is the market leading provider of income protection insurance to dentists, and has supported dentists in the UK and Ireland for more than a hundred years. Members benefit from the firm's in-depth experience of developing the most appropriate solution at every stage of their personal and professional lives, as well as an innovative and ethical approach to claims, and personal customer service.