CLEVELAND – Oct. 28, 2013 – The Housing Authority of Alameda County (HACA) was faced with major budget reductions and staffing losses, making it difficult to process its more than 1,300 billed ports with nearby housing authorities. Invoice processing procedures that used to take reams of paper and more than 20 hours per week to complete now take less than three hours per week because of paperless workflows initiated through OnBase by Hyland, HACA’s enterprise content management (ECM) solution. OnBase helped HACA survive massive budget cuts, save several thousand dollars per month and win a National Award of Excellence from the National Association of Housing and Redevelopment Officials (NAHRO).
“Nominated from the Award of Merit winners each year, these awards are chosen by national juries and represent the very best in innovative programs in assisted housing and community development,” said Betsey Martens, president of NAHRO.
HACA must bill nearby housing authorities for housing assistance payments and administrative fees related to approximately 1,500 clients who have exercised “portability” to move from nearby jurisdictions into HACA’s jurisdiction. A tremendous amount of time and paper was dedicated to these port billing processes. It involved copying and shipping reams of documents to nearby housing authorities, which would then have to review them and process payment. Using OnBase, Hyland’s ECM solution implemented by NEKO Industries, and integrated with a secure file transfer protocol (FTP) site, HACA is now able to efficiently process portability billing documents without generating any paper.
“Government flows in one direction, from less complex to more complex,” said Jim McRoberts, information technology manager at HACA. “OnBase provides us with an endless way of meeting new requirements. We couldn't have achieved these gains without ECM, it's a force multiplier.”
To learn more about how counties are using OnBase to save money and improve constituent service, please visit Hyland.com/Government.
About Hyland Software
For more than 20 years, Hyland Software has helped our more than 11,800 lifetime customers by providing real-world solutions to everyday business challenges. That dedication is why Hyland realizes double-digit growth, and why 98 percent of our customer base continues to renew its annual maintenance. Our customers see the ongoing value of partnering with Hyland and continue to work with us year after year.
Hyland’s enterprise content management solution, OnBase, is one of the most flexible and comprehensive ECM products on the market today. More than 1,600 government customers are using OnBase for public works, finance and administration, health and human services, and courts and public safety. OnBase empowers users to grow their solutions as their needs evolve, supporting transparency, self-service options and mobile and field work. For more information about Hyland Software’s ECM solution for government, please visit Hyland.com/Government.