Liverpool Heart and Chest Hopsital NHS Foundation Trust Improves Electronic Patient Records Management with Hyland Software's OnBase Solution

CLEVELAND – January 7, 2013 – The Liverpool Heart and Chest Hospital NHS Foundation Trust (LHCH), internationally regarded as a leading provider in cardiothoracic services, has augmented its Allscripts electronic medical record (EMR) with OnBase, Hyland Software’s enterprise content management (ECM) solution.

Clinicians and staff needed access to patient information outside of the EMR and required a high-quality, secure, integrated solution. When LHCH began looking for an EMR system in 2011, it identified electronic document management and workflow as required elements but understood that some content would exist outside of the system.

“We knew when we went to tender that regardless of who won the EMR contract, at least 25 percent of a patient’s information would still reside outside of the EMR. We needed an ECM solution that would integrate almost seamlessly with Allscripts Sunrise,” says LHCH EMR Program Director, John Coleman. “Allscripts was able to offer OnBase as part of its bid with great confidence as they work closely with Hyland in the U.S., Canada, Singapore and Australia. The Trust was very encouraged by the fact that the two vendors had such a successful track record of collaboration.”

OnBase will help the Trust capture and manage information that would otherwise live outside of the EMR – on paper, in email, on clinical devices and in other fileshares. OnBase e-Forms will allow paperwork to be completed electronically, reducing the amount of new paper being created. Workflow will be used to automatically route documents and streamline processes such as referrals management and subject access requests. OnBase’s integration with Allscripts gives clinicians instant access to all the information relating to a patient, without leaving the Sunrise EMR interface.

The combination of OnBase and Sunrise will provide a platform for LHCH to deliver against the NHS mandate for paper-free referrals by 2015 - the “Kelsey Challenge.” The Trust was already committed to achieving the internationally recognized HIMSS Stage 7 award for delivering a fully electronic patient record.

Dr. Johan Waktare, consultant cardiologist and clinical lead for EMR, stated, “The EMR program is an exciting project for LHCH, allowing us to bring together our existing electronic systems to build a cohesive EMR solution with our partners. OnBase is a key component of that, giving us a way to manage incoming paper correspondence and that generated by legacy internal systems. However, it offers far more than just that, allowing us a way to flexibly manage a range of disparate clinical information in a manner that is tightly integrated with our EMR. This functionality underpins the efforts of the Trust to move towards fully electronic workflows and eventually achieving HIMSS Stage 7.”

Hyland Software’s Director of Sales, Europe and South Africa, James Longstaff, added, “It’s great to bring our successful partnership with Allscripts to the UK. Our ability to deliver a seamless integration will make for a very positive experience for clinicians and in turn, help the Trust to meet the ‘Kelsey Challenge,’ while continuing to deliver the excellent patient care for which it is rightly renowned.”

For more information about Hyland’s healthcare solutions, visit

About Hyland Software
For over 20 years, Hyland Software has helped our more than 11,100 lifetime customers by providing real-world solutions to everyday business challenges. That dedication is why Hyland realizes double-digit growth, and why 98 percent of our customer base continues to renew its annual maintenance. Our customers see the ongoing value of partnering with Hyland and continue to work with us year after year.

Hyland’s enterprise content management (ECM) solution, OnBase, is one of the most flexible and comprehensive ECM products on the market today. OnBase empowers healthcare organizations to provide better patient care by providing instant access to clinical and financial content normally outside of core IT applications. Every day, more than 1,600 healthcare organizations use OnBase to complete patient records, eliminate reimbursement delays and enhance business processes. Tailored for departments and comprehensive for the enterprise, OnBase is designed to grow with an organization, whether it chooses an on-premises or software as a service (SaaS) model.

For more information about Hyland Software’s ECM solutions for healthcare, please visit

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