OnBase Empowers Insurance Personnel in the Field

CLEVELAND – May 8, 2012 – Insurers can now take advantage of the capabilities of OnBase, Hyland Software’s enterprise content management (ECM) software suite, using mobile devices like tablets, smartphones and tablet PC’s. With instant access to information, in or out of the office, OnBase empowers field personnel to manage business processes from anywhere, removing workflow and decision-making bottlenecks in the field.

“As insurance organizations continue to enhance their service to their customers and agents through interactions in the field, the ability to access and collect information in real-time is critical.” said Ed McQuiston, Hyland’s insurance solutions and alliances manager. “By extending the capabilities of OnBase to mobile devices, insurers can now provide field personnel with the ability to both collect and access information in real-time from tablets, mobile phones or tablet PC’s, anywhere, anytime, improving service and turnaround times for their customers.”

A gap in real-time access causes bottlenecks in insurance processes from underwriting submissions to claims resolutions. Workflow tasks and decisions have to wait until field personnel get back to the office, causing on-the-fly workarounds with emails and phone calls.

By extending capabilities to mobile devices – an iPhone, Android device, Windows Phone, iPad or other tablet PC’s – insurers can ensure that business processes continue to run as efficiently as possible, regardless of where employees are.

“In the insurance marketplace, speed to market and fast, responsive customer service are two crucial differentiators. OnBase helps insurers increase both,” McQuiston continued. “With OnBase, capturing and managing information while in the field reduces turnaround times, enabling information to be more quickly available to underwriters for decisions and allowing adjusters to resolve claims faster. There’s no need to wait.”

• Instant access to forms, reports, photos, loss notices or documents speeds up decision making
• Physical claim files no longer need routed to offices, eliminating any risk of loss or damage
• Capture electronic signatures, complete complex forms, and create diagrams while in the field
• Ability to work offline reduces dependency on wireless network access

*capabilities and functionality vary based on hardware deployed

For more information about Hyland’s insurance solutions, visit Hyland.com/Insurance.

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