OnBase Frequently Asked Questions

Here are 15 of the most frequent questions OnBase.com visitors ask.

Q: How does OnBase work?

A: OnBase centralizes important business content in one secure location to make it easier to capture, process, access, integrate, measure and store information. OnBase drives this content through your processes at the speed of light, working in conjunction with your other applications, and then delivers your relevant information to you when you need it, wherever you are.

For more information about how OnBase works, go here.

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Q: Where is enterprise content management (ECM) needed in my organization? Why do we need ECM in our organization?

A: Where ECM can help varies from organization to organization, but why an organization needs it remains a constant. ECM gives you control over your organization’s content – documents, forms, emails and more – to reduce operating costs, improve customer service and minimize risk.

Want to learn more? Start here.

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Q: Why do I need an ECM solution? What can enterprise content management do for me?

A: Unstructured content, typically text-heavy content that may have data like dates, numbers and facts that do not follow pre-defined model, causes bottlenecks when you are trying to process, access or store information. ECM centralizes your organization’s content and automates the movement of information so your organization doesn’t have to – saving time and money.

Want to learn more? Start here.

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Q: Why do I need content management?

A: Content management centralizes the location of your organization’s information. That way, your employees always know where to find the information they need – and how to get immediate access to it.

Want to learn more? Start here.

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Q: Why do I need ECM for records management?

A: Enterprise content management enables your organization to automate the records management process. That way, you can meet the document retention requirements of your organization and industry without compliance concerns.

For more information about ECM and records management go here.

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Q: Why do we need an IT solution for business?

A: The right IT solution can have a profound effect on your organization’s business. From HR to accounting, IT solutions simplify and speed processes to save time and money – all while improving customer service. One solution might be enterprise content management.

Want to learn more? Start here.

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Q: What do people with ECM do?

A: ECM, or enterprise content management, can improve the productivity of your organization’s employees. ECM centralizes the storage of information and automates low-value tasks – like searching for file folders or sharing information via interoffice mail – so your staff can focus on their roles, not the hunt for information.

Want to learn more? Start here.

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Q: What does ECM do for business?

A: Enterprise content management simplifies your organization’s processes, allowing business to run more smoothly. ECM automates predictable decisions and provides useful tools to manage tasks, activities and case work – allowing your organization to increase productivity without adding staff.

Want to learn more? Start here.

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Q: What does OnBase integrate with?

A: OnBase integrates with nearly all of the day-to-day applications your organization relies on. OnBase connects the two as one, eliminating the need to switch between different screens and systems to complete tasks. It also centralizes the location of information, making retrieval easier than ever before.

Discover many of the applications that integrate with OnBase and the benefits integration provides.

Want to talk to someone about software integrations? We’d love to get in touch.

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Q: How do I select an ECM vendor?

A: Never settle for an enterprise content management solution and vendor that may work for you. You need a vendor that knows your business and your industry, including the challenges you regularly face. That way development of your ECM solution will meet your specific and organizational industry needs.

Want to learn more? Start here.

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Q: What does it cost to implement an ECM solution or OnBase?

A: The cost of an enterprise content management solution varies depending on your organization’s needs. Creating an RFP can give you an idea of what kind of ECM solution your organization needs and what it might take to implement that solution. To begin your search for an ECM solution, visit this page to create an RFP.

Want to talk to someone about pricing more? We’d love to get in touch.

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Q: Who do I talk to about getting a job at Hyland, creator of OnBase?

A: To inquire about starting your career and Hyland, visit OnBase.com/careers

Want to learn more? Start here.

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Q: How do I partner with OnBase?

A: Because of our commitment to customer service and satisfaction, we choose to work with only the best partners in the industry. For those partners who become members of Team OnBase, we pledge to provide the resources you will need to get your OnBase initiatives up and running quickly.

Want to learn more? Start here.

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Q: Where can I find out what tradeshows you’re going to?

A: To see what upcoming tradeshows Hyland will be attending, check out our tradeshow calendar.

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Q: How can I register for one of your conferences?

A: Interested in discovering more about ECM and OnBase? Attending one of our conferences gives you the opportunity to mingle with other ECM and OnBase users to share ideas and maximize ROI.

Discover more about OnBase conferences.

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