Trends impacting the evolution of shared services
For shared services leaders, process automation isn’t a new concept. It’s been a critical part of the conversation for years as organizations continue to consolidate services and move their service centers up the maturity ladder.
But with new technologies emerging, what does that mean for automation as we’ve known it? Here are the top three trends regarding automation and the evolution of the next generation of shared services:
- A new talent profile
- Shared services as expert consultants
- A new focus for the service center
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