Case Studies

Customer Success Story

With a tight budget and only 53 full-time staff, completing projects was a bit of a tightrope act for the Village of DeForest, WI. The Village mostly relied on outside contractors for projects ranging from IT services to acquiring legal counsel, because this approach kept costs down. What the Village needed was a tool that could help extend its staff’s capabilities and its budget by reducing the need for assistance from contractors or additional staff.

Customer Success Story

With a tight budget and only 53 full-time staff, completing projects was a bit of a tightrope act for the Village of DeForest, WI. The Village mostly relied on outside contractors for projects ranging from IT services to acquiring legal counsel, because this approach kept costs down. What the Village needed was a tool that could help extend its staff’s capabilities and its budget by reducing the need for assistance from contractors or additional staff.

3 ways OnBase changed the way Hilliard Lyons does business

Financial consulting firm Hilliard Lyons uses OnBase enterprise content management to cut costs, simplify compliance tracking and perform updates in real time.

The Global Aerospace Story

Global Aerospace needed to find an efficient way to collaborate and share information across its global offices. The company solved this problem by creating a global content management strategy with OnBase.

4 ways going paperless benefitted Ochsner Health System

Ochsner Health System had an overwhelming amount of paper and chose OnBase as its enterprise content management software solution to streamline processes. OnBase also integrated with Lawson, its enterprise resource planning (ERP) system.

Alliant Credit Union

Although Alliant was already taking advantage of the OnBase enterprise information platform, the credit union realized there was more that could be done with it. To move beyond simply storing documents digitally, Alliant utilized OnBase to create a fraud case management solution. Download the case study to learn more.

Functional Pathways

Functional Pathways thrives on its client partnerships – including nursing homes, retirement communities and long-term care facilities in over 20 states across the U.S. However, the organization didn’t have an effective way to manage these critical relationships and related activities. That’s when the organization turned to a case management solution from OnBase by Hyland. Download the case study to learn more.

Grinnell Mutual Reinsurance Company

Grinnell Mutual Reinsurance Company’s underwriting and claims processes needed an overhaul. Both departments had little visibility into one another’s workloads and decisions, and no easy way to collaborate on policies and claims. Using its existing OnBase enterprise information platform, Grinnell created a mission-critical case management solution to better manage processes for all of its clients. Click here to learn more.

Suncoast Credit Union

In 1998, plagued with paper and inefficiency, Suncoast Schools Federal Credit Union needed to make a change, fast. They turned to OnBase by Hyland for help. Their path to improved member service began with implementing OnBase by Hyland to capture documents and information electronically. Seeing the immediate impact that OnBase by Hyland provided their organization - increasing the speed and accuracy of processes across the enterprise - they turned to OnBase by Hyland again in 2014 when they needed to ensure important processes were ready to accommodate growth as they converted from a federal to a state charter, Suncoast Credit Union.

The Judge Group

As a leading staffing firm with clients around the world, The Judge Group continues to rapidly grow. However, this put intense strain on its contractor onboarding process in human resources. To build a better solution for onboarding and compliance efforts, the firm turned to a case management solution from OnBase by Hyland. Download the case study to learn more.

Universal Forest Products (UFP)

With more than 80 plants throughout the U.S., Canada and Mexico – and different requirements for each facility – dealing with system maintenance, upgrades and process changes was a nightmare for staff at Universal Forest Products (UFP). Everything changed when UFP turned to a case management solution with OnBase by Hyland. Download the case study to learn more.

Universal Forest Products

Universal Forest Products needed a better way to manage processes instead of shared spreadsheets, aging databases and manual tracking. As a result, the company implemented OnBase by Hyland’s case management functionality to transform processes enterprise-wide. Download the case study to learn more.

University of Northern Colorado

Plagued with paper and inefficiency, the University of Northern Colorado needed a contract management solution to effectively manage relationships, mitigate risk and save the institution money. To bring visibility, compliance and control to its contract management process, the university turned to OnBase by Hyland. Download the case study to learn more.

Wisconsin Physicians Service Insurance

Wisconsin Physician Service Insurance Corporation serves millions of Medicare Part A and B recipients across the country, with staff handling no fewer than 600 cases each. However, paper-based processes hindered their levels of productivity. That’s when the insurer turned to OnBase by Hyland. Download the case study to learn more.

North Ridgeville Case Study

Discover how North Ridgeville, Ohio, saves time and budget with OnBase Electronic Plan Review, from reducing paper files to advanced community safety.

5 ways OnBase benefits MetroHealth

Discover how one centralized and secure electronic database helps MetroHealth, a large healthcare system in Cleveland, streamline operations from the ER to HR.

Takaful Malaysia improves productivity and efficiency to meet operational excellence goals

Discover how Takaful Malaysia tackled its paper-dependency and manual process challenges with OnBase by Hyland enterprise content management in this case study.

Advancial Federal Credit union integrates OnBase with core, improves member service and reduces costs

Using OnBase by Hyland, Advancial Federal Credit Union employees have instant access to electronic documentation and powerful workflow management automating those manual tasks. Advancial has left the paper-based world behind.

American Public University System cuts processing time by 50 percent

OnBase helps cuts TCE processing time by 50 percent.

Berner Food increases cash flow by $1.5million with OnBase

Find out how Berner Food, Inc. succeeds with OnBase, an enterprise content management solution, that integrates with the company’s existing enterprise resource planning application without expensive custom coding.

BMW Group Financial Services

BMW Group Financial Services improves workflows and gains efficiency in contract processes.

BMW Group Financial Services

BMW Group Financial Services improves workflows and gains efficiency in contract processes.

Bush Brothers optimizes AP and AR, saves $350,000 annually

Working with LMBC Technologies, an authorized OnBase solution provider, Bush Brothers chose OnBase to optimize accounting processes, improve visibility across the enterprise, and reduce operational costs, dispute resolution time and days sales outstanding (DSO).

CAA uses OnBase and ECM to support obsession with member safety

Insurer CAA uses OnBase to capture documents and information electronically, making it easily accessible to employees, while workflows automatically deliver the right information to the right people, notifying stakeholders along the way. Download the case study to learn more.

How Charter Township of Waterford leveraged OnBase for mobile access

How Charter Township of Waterford leveraged OnBase for mobile access to meet evolving departmental needs with one solution.

Cincinnati Metropolitan Housing Authority cuts process steps in half with OnBase

For the Cincinnati Metropolitan Housing Authority, paper files meant expensive storage, time-consuming retrieval and error-prone processes. That all changed with OnBase by Hyland.

Cracker Barrel eliminates paper, boosts AP and HR efficiency with OnBase

Working with LBMC Technologies, an authorized OnBase solution provider, Cracker Barrel first implemented OnBase in HR and, within three months, began rolling it out into other areas of the business.

3 ways OnBase changed the way The First does business

Read how The First, N.A., discovered OnBase enterprise content management could help it better manage and access documents during a core conversion and merger.

Five benefits Bowling Green State University gained by going paperless

We explore five advantages Bowling Green State University gained by electronically managing student records with OnBase by Hyland.

Four ways Moen plugs accounting leaks, saves $8k per month

Moen implemented SAP® to improve its ability to manage the company’s money and resources. Moen knew it also had to improve its ability to manage AP documents and information. Not a problem for OnBase.

Four ways the University of Texas at Dallas tackles enrollment challenges

Like most universities, University of Texas at Dallas (UT Dallas) must contend with rising competition for students and increased scrutiny of the cost of higher education. UT Dallas tackles enrollment management and ineffective student services while creating cost efficiencies with the help of OnBase.

Leading health insurer moves to OnBase cloud to manage 6 million documents

Download and read this OnBase case study detailing how a leading health insurer started using an on-premises OnBase enterprise content management (ECM) solution to electronically capture documents and information, store that content in a central repository and make it instantly available to users.

8 ways Honda France Manufacturing improved security, governance goals with OnBase

Honda France Manufacturing (HFM), power equipment and engine manufacturer, needed to improve compliance efforts. Working with authorized OnBase Solution Provider Numerial, HFM implemented OnBase, initially deploying the solution in its Human Resources, Sales and Accounting departments.

How Horry County went paperless and created efficiencies with OnBase

Horry County finds an information management system that can easily interact with legacy systems and transform redundant procedures with OnBase.

How a campus-wide ECM standard rapidly extends value at Ohio University

Discover how OnBase enterprise content management enabled Ohio University to connect departments across the campus, filling in process gaps and removing roadblocks in order to increase efficiency and speed application review process.

Hylant Group improves service and efficiency with OnBase document management

The staff at Hylant Group regularly dug through on- and offsite storage, network drives and other IT applications to find the information they needed to conduct day-to-day business. It quickly became too difficult to manage. So Hylant Group turned to OnBase enterprise content management (ECM) to help solve the problem.

Integrating ECM and core systems gives insurer a single, powerful claims solution

A well known Property and Casualty insurer optimized its claims and underwriting processes by migrating from its legacy document imaging system to OnBase. Find out how it now stores all its documents and information in one secure, centralized electronic repository.

Kansas City Life Insurance saves $3 million by automating paper processes with OnBase

Paper and manual processes were slowing down business at Kansas City Life, even with existing claims and policy management systems in place. Then it turned to OnBase. Download and read the full Kansas City Life Insurance case study.

Four ways Leggett & Platt saves $1.6 million a year with OnBase capture

As Leggett & Platt, Inc., grew, paper-based processes made managing cash flow difficult for AP and AR departments. Once both departments implemented OnBase capture, the combined return on investment for both departments: at least $1.6 million annually.

Mercury Insurance integrates OnBase and Guidewire for total transparency

By integrating OnBase, Mercury Insurance staff could capture any file type and stay in familiar applications while quickly accessing documentation. With a 360-degree view of information, they reduced cycle times and became more responsive to customers.

North York General Hospital bridges its information gap with OnBase

See how North York General Hospital is using OnBase to help it achieve Stage 7 of the HIMSS Electronic Medical Record Adoption Model (EMRAM).

OnBase case management elevates advising at the University of Notre Dame

OnBase case management enhances processes at the University of Notre Dame in many ways, including providing advising with a complete view of the student record, facilitating better student service, and increasing visibility for faculty and staff.

1 Patient, 1 Record: Allina Health

OnBase improves patient care, safety and security across the Allina health system. Allina chose OnBase to electronically capture and securely store and manage its clinical and administrative content across its entire enterprise.

Process improvements with OnBase set Discovery Benefits up for extraordinary growth

Find out how insurer Discovery Benefits uses OnBase by Hyland to save more than $500,000 a year in paper costs alone. Download and read the full case study.

PyraMax Bank optimizes processes across enterprise, cuts paper costs to the max

With paper use and costs on the right path using OnBase by Hyland, PyraMax Bank leaders turned their attention to improving critical workflow processes. Here's how PyraMax optimizes process across the enterprise.

Redstone Federal Credit Union connects core system and content management

Redstone Federal Credit Union chose OnBase to make it easier for staff to find information and improve member service. To do so meant storing and managing many credit union documents in OnBase, but allowing users to access them from virtually any system.

Sharp HealthCare sets the pace for growth

While it didn’t have an enterprise-wide strategy in place when it first implemented OnBase by Hyland, once Sharp Healthcare realized its value, the solution quickly became a true enterprise-level core technology.

Suncoast Credit Union uses enterprise workflow management to help grow business

Learn how Suncoast Credit Union used its OnBase enterprise content management software solution for workflow and compliance to prepare it for business growth after converting from a federal to a state charter.

Syracuse University overcomes slow, paper-based processes

Syracuse University overcomes slow, paper-based processes with OnBase enterprise content management. Find out how they did it.

Telhio Credit Union uses electronic signature integration for incredible member service

Read how Telhio Credit Union used OnBase to reduce paper and improve member service by adopting innovative technology like enterprise content management and digital signatures.

Construction Resources Management

Add visibility, speed and control to AP and HR processes by eliminating paper and automating tasks.

Leading retailer improves compliance in AP and HR with OnBase document management

Clicks Group Limited has doubled their retrieval rates to over 99 percent while reducing paper costs, improving security, and increasing compliance across the company with the integration of OnBase document management.

SRA automates invoice processing, integrates with Costpoint, boosts AP efficiency

When executives discovered OnBase by Hyland and saw how tightly it integrates with Deltek Costpoint, the company’s ERP, they knew they’d discovered the right product.

Three ways faster credit evaluation helps San Juan College meet enrollment goals

With the help of OnBase by Hyland, San Juan College in New Mexico makes transcript capture and transfer credit evaluation more efficient to meet enrollment goals.

OnBase hosted solution helps Upland Hills reduce costs while increasing security

Working with RWHC and Naviant, an authorized OnBase solution provider, Upland Hills now takes advantage of a shared service model that allows the hospital to use a hosted version of OnBase, which provides unlimited space for its ever-growing employee files.

Utica National Insurance Group integrates systems with OnBase for increased speed and accuracy

Read how Utica National Insurance Group uses OnBase enterprise content management and workflow software to get a competitive advantage by expediting the application process – letting agents focus on the best-fit applications, processing them without delay.

Westfield Bank increases service levels and accuracy, decreases cycle times with OnBase

Read how Westfield Bank uses OnBase enterprise content management to curb its paper dependency, increase customer service, and connect it all to its core banking system, Fiserv.

The City of Westlake makes information accessible to staff and constituents

The City of Westlake makes information accessible to staff and constituents with OnBase, addressing constituent questions and processing critical tasks faster.

Whatcom Educational Credit Union improves service, saves $180k annually

Storing and managing paper had become costly and difficult for Whatcom Educational Credit Union. The issue began to affect service. Something as simple as verifying a signature could take 20 minutes. Until OnBase by Hyland changed everything.

Freeman

Easier information access elevates customer service levels.