How one centralized and secure electronic database helps a large healthcare system streamline operations from the ER to HR
A comprehensive academic healthcare system, The MetroHealth System includes an 861-bed major medical center, a rehabilitation hospital, two long-term care/skilled nursing centers, an outpatient surgery center and a network of community-based healthcare centers. Like other large healthcare organizations, it generated a lot of paper – paper that created process bottlenecks in every department across the organization.
By integrating OnBase by Hyland with its administrative and core health information technology systems, MetroHealth did more than eliminate paper. With OnBase, MetroHealth increased security, improved information access and streamlined operations from the ER to HR.
“OnBase lets HR free up 80 hours per month to do something other than filing,” said Dennie Murray, director of compensation, The MetroHealth System. “Our employees can get more work done in less time. We save half a day with a click of a button.”
5 ways OnBase benefits MetroHealth
Eliminating paper is only one of the benefits OnBase offers MetroHealth:
- Improves information access: Whether it’s a physician looking for an Emergency Department chart, an AP clerk who needs an invoice or an HR employee looking up pay histories, only a simple keystroke is necessary to locate the documents they need.
- Ensures compliance: When the amount of an invoice meets MetroHealth’s purchase threshold, OnBase automatically sends it to the appropriate manager for review. Using business rules set by MetroHealth, OnBase provides a complete audit trail, ensuring the approval process is followed every time.
- Improves patient care: OnBase provides clinicians access to more complete patient records – all from within Epic. Because OnBase validates and associates patient information with the correct patient record in the EMR, clinicians have a more complete medical history at their fingertips for more informed decisions.
- Speeds the revenue cycle: At MetroHealth, the revenue cycle starts with registration. By using OnBase to collect patient documents like consent forms, identification or insurance cards at registration, that information is immediately available throughout MetroHealth, kicking off a workflow in Patient Financial Services.
- Reduces administrative costs system-wide: By implementing OnBase across its entire enterprise, MetroHealth eliminated paper and all of the delays, bottlenecks and space that comes with it – HR removed the 20 filing cabinets that used to store more than 9,000 personnel files, opening the space up for better use.