Advancial Federal Credit union integrates OnBase with core, improves member service and reduces costs

Advancial Federal Credit Union prides itself on providing superior service and lasting value for its members. However, relying on paper-based, manual processes was slowing things down and having a negative effect on service.

Now, using OnBase by Hyland, credit union employees have instant access to electronic documentation and powerful workflow management automating those manual tasks. Advancial has left the paper-based world behind.

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“OnBase is priceless. There is no way we could possibly deliver what we are doing without hiring three times more staff. And we still wouldn’t be able to deliver as much,” says Gary Masters, assistant vice president, Special Services at Advancial.

3 ways OnBase changed the way Advancial does business

How did OnBase change the way Advancial does business? Here are three ways:

  1. Improves member service: Document retrieval went from two days to less than one minute – dramatically improving member service.
  2. Integrates systems: OnBase easily integrates with almost any software solution, including every major core banking platform.
  3. Increases speed and accuracy across the enterprise: Tailored for departmental use, but able to scale across the enterprise, OnBase’s flexibility helps every department at Advancial optimize processes.
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