American Public University System cuts processing time by 50 percent

The university’s challenge: Removing registration roadblocks

American Public University System (APUS) was growing by 40 percent annually, forcing the Student Records department to handle more and more inbound paper. Half-paper, half-electronic records slowed down the processes students used to register for classes. The longer students waited to register, the less likely they were to enroll in a timely fashion, which was inconsistent with the APUS student-focused mission.

In order to simplify processes in Student Record, APUS turned to OnBase by Hyland.

“We chose OnBase because of Hyland’s experience and reputation in the higher education market. OnBase easily integrates with the SIS we developed in-house. Other vendors pushed their integrations with other products. We appreciated that OnBase let us keep the system we knew worked for us,” said Tracy Cosker, associate VP of transfer students.

Improving registration and providing ROI

Because of the process improvement provided by OnBase, APUS was able to:

  • Automate application tracking: OnBase automatically tracks which application document have and have not been submitted. This removes the need for staff to manually track each student’s application manually – expediting the process and improving student satisfaction.
  • Reduce transfer credit evaluation time by 60 percent: Since implementing OnBase, APUS has seen a 60 percent reduction in document review time. The average time to completion of 4.8 weeks is now down to only 2.3 weeks. With measurable process improvements, employees process more applications in less time, applicants enroll faster and student satisfaction is up.
  • Remove the need for 2,500 square feet of office space: By removing the need for paper files and physical file folders, APSU cut 2,500 square feet of office space, providing them significant savings.

View, download and share a more detailed PDF-version of the case study
Contact us