As a leading provider of contract rehabilitation and therapy services, Functional Pathways thrives on its client partnerships – including nursing homes, retirement communities and long-term care facilities in over 20 states across the U.S.
However, the organization didn’t have an effective way to manage these critical relationships and related activities, hindering its ability to retain clients and build lasting partnerships.
That’s when Functional Pathways turned to OnBase by Hyland. By building a hosted case management application, the organization:
- Provides a 360-degree view of client relationships and supporting information, enabling staff to make better decisions and take actions required to retain valuable business partnerships
- Improves productivity and visibility with automatic notifications of required tasks and built-in reporting functionality
- Proactively identifies at-risk relationships to improve retention