Although Grinnell Mutual Reinsurance Company has successfully provided property and casualty insurance and reinsurance for more than a century, its underwriting and claims processes needed an overhaul. Both departments had little visibility into one another’s workloads and decisions, and no easy way to collaborate on policies and claims.
Using its existing OnBase enterprise information platform, Grinnell created a mission-critical case management solution to better manage underwriting and claims processes for all of its clients. Benefits include:
- Provides underwriters and claims adjusters with a 360-degree view of all accounts and related content such as medical documents, first notice of loss documents and correspondence
- Improves cross-departmental collaboration
- Increases visibility and enhances customer service