A leading health insurer started using an on-premises OnBase enterprise content management (ECM) solution to electronically capture documents and information, store that content in a central repository and make it instantly available to users. And when it found success integrating OnBase with its existing line-of-business applications, it wanted to do more.
Unfortunately, IT resource constraints limited the organization’s choices. To evolve, it
needed to figure out a way to expand the system without the help of the IT department.
So the insurer turned to the OnBase Cloud.
With the OnBase Cloud, organizations take advantage of cloud-based ECM solutions within Hyland’s specialized content management cloud, a market pioneered by Hyland, creator of OnBase.
Using a completely hosted solution means the leading insurer doesn’t have to worry about infrastructure, disaster recovery or security requirements. And the OnBase Cloud solution uses exactly the same software as the on-premises solution, so no business areas lost any functionality when the insurer switched from one to the other. The company still owns its data and has the option to move back and forth between the solutions according to business needs.
How the OnBase Cloud helped the health insurer expand its ECM solution
The leading health insurer benefited from the OnBase Cloud in several ways:
- Expanded solution without infrastructure investment: With the OnBase Cloud, the insurer expands the solution to speed processes and ease information access across the enterprise without reliance on the IT department.
- Increase in productivity: The OnBase Cloud helps support the automation of $3 million in claims recoveries every year and manages six million documents.
- Improved customer service: With its quickly-deployed hosted solution, the health insurer gets increased speed to market, faster processing of renewals and increased information access. Not only does staff book new business faster and increase customer service levels, it does so at a reduced cost.
- Increased document and data security: Before OnBase, the insurer used one printer, so Explanations of Benefits (EOBs) could become co-mingled. Now EOBs are printed in a controlled environment, so it’s impossible for them to become mixed up.
- Increased compliance and audit controls: The OnBase Cloud allows the insurer to proactively manage documents and information in a secure fashion that controls revisions, tracks changes and provides configurable retention periods – all while adhering to regulatory standards like HIPAA, PPACA and Dodd-Frank.