North York General Hospital bridges its information gap

OnBase improves information access across the enterprise

As one of only three hospitals in Canada to achieve Stage 6 of the HIMSS Electronic Medical Record Adoption Model (EMRAM), North York General Hospital (NYGH) has Stage 7 in its sights. And, deployment of healthcare information technology remains center stage as the 400-bed teaching hospital in Toronto strives to meet its goal while continuing to provide exceptional patient-centered care.

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“NYGH is recognized as a leader within the Canadian hospital landscape in using innovation and healthcare IT to improve patient safety, quality of care and patient outcomes,” said Akeela Jamal, NYGH manager of health records. “Despite this milestone, we recognized that there was still a gap in our EMR: There was still plenty of paper, and we wanted a system to bridge that gap.”

OnBase not only bridges that gap with one, secure, centralized, electronic database to capture, store and manage the organization’s content, but through seamless integrations with core HIT applications, it also provides clinicians and staff easier access to that content.

Immediate ROI inspires enterprise-wide implementation

Implementing OnBase took less than six months. Since go-live, NYGH saw gains in productivity and decreases in the number of manual tasks, chart requests, staffing needs and filing space:

  • 20% increase in pages scanned
  • 40% reduction in manual indexing
  • 20% reduction in chart requests to HIM
  • 17% improvement in efficiency
  • 25% reduction in filing space

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