Early in 2015, Telhio began offering members the service of digitally signing loans, uploading and storing them in the secure environment provided by OnBase. Keeping things moving quickly and efficiently, workflow makes sure the loans are accurate and complete before automatically forwarding them through the process – alerting stakeholders as it does.
Loan officers easily capture all the forms, documentation and information they need in digital format, uploading everything into OnBase, which automatically indexes and stores the information according to document types. Workflow then manages the signing process, moving documentation through the process and ultimately to a post-funding audit queue, where additional title work is done, if necessary.
How’d Telhio improve service for both its internal team and members? Here are three ways: