Universal Forest Products

OnBase case management provides end users with a better view

Universal Forest Products (UFP) is familiar with complex, changeable processes. However, the way many of its business units managed those processes – via shared spreadsheets, aging Access databases and manual tracking – was less than ideal.

To improve process efficiency and better equip business users, UFP chose a flexible case management solution from OnBase by Hyland. As a result, UFP now:

  • Provides employees with a complete view of all work
  • Improves task management
  • Increases visibility into process status
Download the case study to learn more about UFP’s use of OnBase case management functionality to support business processes.