Wisconsin Physicians Service Insurance

Healthcare payer speeds processing by 72 percent with OnBase

Wisconsin Physicians Service Insurance Corporation (WPS) serves millions of Medicare Part A and B recipients across the U.S., with staff handling no fewer than 600 cases each. However, the company knew they needed to get a better handle on improving their controls around reducing paper, document handling and defining requirements for process improvement. 

They ultimately decided to deploy a case management solution that provided a 360-degree view of all the information that knowledge workers needed to better make decisions on the cases that required human intervention, while allowing process automation technology to complete the mundane system tasks.

By utilizing the solution, WPS:

  • Reduces provider enrollment processing by 45 days – a 72 percent improvement
  • Simplifies compliance with metrics in place to ensure process requirements are met
  • Reduces expenses by managing files electronically
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