Case management is a popular concept within the IT industry. And whether you realize it or not, your organization is already tackling this type of business problem: Work driven by information. Work that is unpredictable. Work that requires human decisions and discretion.
How can you effectively embrace this trending topic? In this eBook, you’ll learn how to:
- Identify opportunities for a case management approach
- Evaluate your case management options
- Look beyond what you need now and determine what your future needs will be