Today, organizations are shedding monolithic document repositories in favor of content services platforms capable of aggregating content across multiple repositories to connect disparate applications.
So, what is content services? Gartner, a leading research and advisory company, coined the term to represent a shift from self-contained systems and repositories to open services.
At Hyland, we believe this evolution also supports changing expectations in how and where content is created, used and shared across organizations.
With the transformation of ECM to content services, Gartner shared a new market definition in its report, What You Need to Know About Content Services Platforms:
Content services are a set of services and microservices, embodied either as an integrated product suite or as separate applications that share common APIs and repositories, to exploit diverse content types and to serve multiple constituencies and numerous use cases across an organization.
The Gartner report also states that the practice of content management, collaboration and dissemination is best enabled through a set of services that coordinate content usage by all parties – users, systems and applications.
Gartner's report states that content services consist of platforms, applications and components:
The shift from ECM to content services denotes a transition away from focusing on the storage of content across the enterprise to the active use of content – in context – by individuals and teams, both inside and outside the organization.
To learn more about the evolution of this industry and the key players in this space, download Gartner’s Magic Quadrant for Content Services Platforms, 2017.
Sources: Gartner Magic Quadrant for Content Services Platforms, Karen A. Hobert, Michael Woodbridge, Joe Mariana, Gavin Tay, 5 October 2017. Gartner What You Need to Know About Content Services Platforms, Karen M. Shegda, Karen A. Hobert, Michael Woodbridge, Monica Basso, Mick MacComascaigh, 3 April 2017.
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