Case management and smart process applications (SPAs) are more than buzzwords – they’re where the industry is heading. A case management approach empowers organizations to tackle those dynamic processes and tasks that are driven by human discretion and collaboration. Case-style work goes beyond the courthouse or social services agency, touching applications across industries – including project management, customer service, incident resolution, compliance tracking and more.
Even though they are all very different, these applications share the common thread of requiring a complete view of information, data and key supporting content. In fact, according to AIIM’s latest research, 67% of organizations have half or more of their main business processes connecting multi-channel inbound content.
View this recorded webinar to hear AIIM’s Doug Miles discuss this and other findings from the latest case management research, including:
You’ll also hear OnBase by Hyland representatives discuss practical use cases and the types of problems being solved today with a case management approach.
For more information, visit OnBase.com/CaseManagement.