Workflow management automates business processes allowing work to be shared efficiently between workers. It matches work tasks with the workers that can best do them.
In a higher education admissions setting, for example, this would mean that, after a college application was electronically inputted into the workflow automation software solution, it would be electronically routed to the appropriate staff person. That might be based on workload, specialization or any other factor the university decided.
Supporting material – transcripts, essays and so forth – in electronic form would follow along and be easily retrievable, freeing the staffer from the low-value task of hunting for the loose paper documentation.
Once they’re done with their work, the work task is automatically routed to the next worker.
The end benefit is higher efficiency and speed to resolution.
Employees at every level work more efficiently because they spend more time on tasks best suited to their individual skill. Employees won’t waste work time searching for documents or supporting material.