If you are new to the concept of enterprise content management (ECM), you may find it confusing at first. And for good reason.
The enormous number of terms associated with enterprise content management software – document management, business process management, case management, imaging, records management, full text indexing – is bewildering.
So let’s start with some basics.
Enterprise content management (ECM) – sometimes referred to as document or records management – is the process (strategies, methods, and tools) of managing the entire lifecycle of an organization’s content, including Word docs, Excel spreadsheets, PDF files and scanned images. The general goal of ECM is to reduce risk and improve productivity, efficiency, and customer service via the elimination of paper-based tasks and the enhancement of process visibility.
The primary function of ECM is to simultaneously reduce clutter while increasing data and process visibility and accessibility, ultimately saving time and significantly lowering costs.
ECM will help you:
OnBase manages content and processes all from one platform, centralizing your vital data and infrastructures to one secure location and delivering them to you when and where you need it. With only one platform to support, maintain and upgrade, the OnBase platform helps you reduce TCO and IT sprawl. Also, the platform is scalable to any size or type of organization, allowing you to tailor your solutions to your exact requirements. Hyland, creator of OnBase, has been recognized as a leader in enterprise content management by Gartner, Inc. six years in a row.