What is enterprise content management (ECM)?

Discover the benefits of enterprise content management software

If you are new to the concept of enterprise content management (ECM), you may find it confusing at first. And for good reason.

The enormous number of terms associated with enterprise content management software – document management, business process management, case management, imaging, records management, full text indexing – is bewildering.

So let’s start with some basics.

  • Enterprise content management is an umbrella term for the technology, strategy and method used to capture, manage, access, integrate, measure and store information.
  • The value of enterprise content management software should go beyond simple scan, store and retrieve solutions. The ideal enterprise content management solution encompasses all of the platform’s capabilities and strengths.
  • Sometimes the term transactional content management is used – but it’s only part of ECM. As mentioned, ECM is an umbrella term and transactional content management, often associated with business processed that help drive actions and decisions, is just another term under that umbrella.
  • Think of enterprise content management more like your enterprise content strategy. Remember, ECM has evolved into a term more associated with business processes and content strategies than as an enterprise content management system.

Now that you know more about the term ECM, check out these reasons why an enterprise content management solution would benefit your organization.


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