What is transactional content management?

Do you know when you need transactional content management (TCM)? When you decide to make a musical about your paper woes, just like Avi Amon did. Amon is admissions counselor at the University of Delaware. In the video, we see Amon seated at his desk, surrounded by papers and folders, telling a friend that he can’t leave work because he’s tied to his work.

“So many files,” he sings. “Piles and piles and piles.”

Sound familiar? If you have a lot of physical documents – insurance claims, medical records, government forms, payroll, student admissions – and you need a more efficient way to capture, process and access those documents, then you’re looking for a transactional content management solution. And with a solution like Hyland Software's OnBase, it becomes even more powerful, as workflow solutions automate repeatable business processes and seamless integration with established core applications means ramping up users almost immediately.

Like everything dealing with enterprise content management, TCM is sometimes known by different names – document management, document imaging and others – that are more parts of the TCM picture than the picture as a whole.

For simplicity’s sake, we’ll stick with Gartner’s definition: A system of record for managing process-related documents.

“It’s important to note that TCM is not just paper scanning as some would suggest,” says Ken Burns, resident ECM expert at Hyland. “Solutions in this segment of the market serve as systems of record for content files, specifically when used in the context of transaction and case-driven business processes. Far from being static repositories for scanned images, leading software suites in this space provide sophisticated process automation and case-based applications.”

And just like that, we’re talking about OnBase, Hyland Software’s industry leading transactional ECM solution. OnBase, and software solutions like it, are designed to fill in gaps between related processes, applications and departments.

TCM lets you:

  • Capture documents in any format – including paper, e-mail, mainframe reports and e-forms
  • Manage content according to your organization’s business rules and gauge the health of processes in real-time
  • Store, organize and track your content so documents are there when you need them
  • Deliver documents as soon as they’re needed so processes run fast and costs stay low
  • Preserve and protect your documents so you meet and stay in compliance with internal and external standards

“TCM is the most mature segment of ECM,” Burns tells us. “And, it’s the one that demands the deepest functionality and domain expertise for horizontal (e.g. accounts payable invoice automation) and industry-specific processes (e.g. patient chart deficiency management, insurance claims processing, agenda and minutes management).”

If you’re ready to discover measurable benefits to your business processes, eliminate paper and file folders. If you're ready to give your employees the ability to tackle high-value tasks and forgo low-value tasks (like fetching paper and file folders), and save money, then you’re ready for ECM.

Gartner Magic Quadrant for ECM