On-Demand Service | Business Process Outsourcing (BPO)
Staff Augmentation | Outsourced System Administration

Outsource to our teams your temporary need for Hyland expertise. Our resources are productive from day one and effectively join your teams—following your direction—onsite, remote or on-demand.

Services include system administration, project-based staffing and business process outsourcing for areas like Accounts Payable, Accounts Receivable, or mailroom scanning and workflow.

On-Demand Services

Even the most self-supporting customers will require varying levels of assistance or guidance as their Hyland content management solutions evolve over time. And the ongoing assistance you need may not warrant a full-scale services engagement, but lies outside of the scope of guidance that tech support provides. Often, our customers simply want confirmation that their approach in designing, modifying or configuring solutions uses the best methods.

Where tech support ends, On-Demand Services begins.

This subscription-based service means our team of experts and advisors act as an extension of your software administration team, and can quickly fill brief gaps in technical knowledge or recommend best practices and approaches. You have perpetual access to the experts you need, when you need them, without the need to draw up a proposal with your account manager.

For example, you might want a second set of eyes to review your overall upgrade strategy, including checklist or plans for testing. Or you would like resources to be on standby (or actively involved) when you complete a production upgrade, especially if you are also changing hardware, third party apps are also getting upgrades, or user workstations are getting updates to browsers or operating systems.

For high profile or critical projects, think of On-Demand Services as a helpline. You still own the project, we are simply there along the way, so when you run into challenges, you aren’t on your own. And you don’t have to spend days trying to figure something out.

Business Process Outsourcing

The faster your electronic documents are available from your business systems, the happier everyone is—from decision makers, to staff conducting transactions, to those they serve.
Our Business Process Outsourcing (BPO) services help many of our customers who need document scanning and indexing for high-volumes of time-sensitive documents, so they are promptly available from business systems, cloud solutions and automated content management workflows.

Common areas where BPO serves our customers with day-forward document scanning services and data management include the mailroom, Accounts Payable and Accounts Receivable, human resources, customer correspondence, claims processing and medical records or revenue cycle areas, among others.

Daily, we retrieve physical documents from a U.S. Postal Box and bring them here to Hyland Headquarters where our experts provide secure document scanning and indexing, and deliver the electronic documents to your cloud solution or preferred document management method. We also provide records management services.

We serve all scale of customer business processes and budget allowances. You can trust your scanning and indexing needs to our experts.

Staff Augmentation

As your enterprise content management solutions evolve over time, you may encounter times where you’ll define a project, or series of projects, but lack the staff resources at that time to execute on the projects. Sometimes your in-house experts are simply tied up with other initiatives.

Should you find yourself faced with a temporary need for Hyland expertise outside of your of your day-to-day team, our Staff Augmentation services are available. We join your team for the duration you direct, and provide the expertise that meets your project requirements.

Common niche areas requested for Staff Augmentation include:

  • Workflow and WorkView/Case Manager projects
  • Upgrades
  • Expansions/add-ons
  • Advanced Capture
  • One-time backlog document scanning projects

Our Staff Augmentation resources will work at your direction based on the tasks you assign. Rather than hire permanent staff for a temporary need, engage these services and fill the role with the right Hyland expertise based on your needs.

Outsourced System Administration

It is quite common to find yourself temporarily without a dedicated System Administrator—for reasons stemming from temporary leaves to role changes in the organization. When you face a short or long-term vacancy in this role, our certified experts can onsite or remotely fill vacancies, for as long as you need.

There are also times when your System Administrator is new to the job and could use a second set of eyes on the daily tasks, configuration changes or maintenance routines critical to your Hyland content management solution(s).

Whether a week, a month or a year, we can be an extension of your own team; you have full control over tasks and priorities. There’s also an entire network of people here at Hyland ready to support for niche areas, if needed.

This provides a strategic mentoring opportunity for your team maintaining enterprise solutions. Our experts provide valuable insight into best practices when modifying, expanding and upgrading Hyland content management solutions.